NewPath Consulting Launches Support System

NewPath Consulting has been supporting many customers for the past 2 years. We have used email, Google spreadsheets and voice conversations. The volume has now reached a crescendo, and we're proud to say we are outgrowing our existing ad-hoc support approach. With the addition of Rick Shea, our first part-time employee, we needed a better way to handle support cases on the various tiers of service we provide.

We built our own support system using the same tools all NewPath Consulting customers use. We realize that is may be a bit more work to get a case submitted, but we hope your experience will help you get more "stuff" done in a timely manner. We believe by having a case submitted with a priority that you assign will help us address cases even better than before.

Here's a bit of the detail on how our support system works. Every time you submit a case through the form at support.newpathconsulting.com a few things happen:

NewPath Consulting Sponsoring Camaraderie Co-Working

Camaraderie is a dear friend of NewPath Consulting. Over the past 3 years the NewPath Network has held various meetings for networking and for business functions in the Adelaide Street office. We befriended several of the freelancers who worked there, and especially got to know Rachel Young, Toronto's coworking star!

We are delighted to announce that NewPath Consulting is a sponsor of the new Camaraderie space in Roncesvalles Village opening March 1 2013. Details were announced yesterday via this email. We are proud to be supporters of Camaraderie and co-working in Toronto. The future is bright, and if you work from home or need a part-time or full-time office space and a community of other independent businesses, you most definitely need to check out your new office space in Toronto's west end.

Here are some details on the new space:

"Our new space will start on the 3^rd floor of the building that we'll use for workspace and a meeting room. By summer we'll have the 2^nd floor for additional workspace and a large boardroom, and by the fall we'll have the entire 1^st floor for event space and lounge area that can accommodate much larger events. We're thrilled to be able to ease in to this space that will grow with us.
 
We'll also have a full kitchen on both the 2^nd and 3^rd floors, perfect for community meals, food-related focus groups, and cooking demonstrations and workshops.
 
The owner of the building is very forward thinking and is onboard with our needs and wants for things like living green walls on each floor, solar panels on the roof, and growing our own vegetables for salad days."

Dan Pink's "To Sell is Human" Free Offer from NewPath Consulting

Do you have a hard time selling? Did you know that these days everyone is in sales, but some of us just don't know it? "To Sell is Human" is one of the best books I have ever read on sales. Full of detailed examples and research on why to be in sales is very human. It is something we all do, and some of us are better than others at it. But why? This books gives us some very good answers, and actionable ideas on how to become better at sales.

This year NewPath is going to continue to give away, for free, books that we think are relevant for small businesses and entrepreneurs everywhere. No strings attached! The first book is "To Sell is Human".

Just fill out the Contact Us form with a few details and we'll get one out to you!

 

 

Just got this note from @danielpink - We are on the launch team!

Yeehaw! NewPath Consulting was selected to be on Daniel Pink's new book launch team.

The new book is called "TO SELL IS HUMAN". It looks fantastic!

Here's the note from Dan.

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Dear Alex:

You're in!

We're delighted to welcome you as one of the 96 elite members of the TO SELL IS HUMAN Launch Team. (You were selected from a deluge of hundreds upon hundreds of applicants -- so hearty congratulations for making the cut.) Over the next six weeks, we'll be relying on your talent and energy to spread the word about the book and to excite others about the ideas it contains.

  

@TypePad enables @newpathtech to launch a new responsive website with 3 cool features!

"Design is a funny word. Some people think design means how it looks. But of course, if you dig deeper, it’s really how it works. The design of the Mac wasn’t what it looked like, although that was part of it. Primarily, it was how it worked. To design something really well, you have to get it. You have to really grok [understand] what it’s all about. It takes a passionate commitment to really thoroughly understand something, chew it up, not just quickly swallow it. Most people don’t take the time to do that."

Steve Jobs' words ring true today more than they ever did. We heard these words and acted on them during the NewPath Consulting website and blog redesign that launched last week. NewPath Consulting hired a savvy young designer, Philipp Schöfer, so we could work to create a TypePad site like no other we have seen. The result is what you see: a beautiful (we think), small business site and blog that is easy to maintain, even though the standard design editor is not used anymore. This is a custom site that even your clients can maintain without messing up the advanced templates!

What are some of the features of the site?

1. We used various sliders and Javascript effects to ensure content is usable and highly accessible on various parts of the site.
2. The website is implemented using responsive web design.
3. Most importantly, the website is easy to maintain, even though it is an Advanced Template design.

Read on to find out the secrets of this design...

Our first case study with our partner Formstack

We just had our first ever case study published by one of our cloud partners - Formstack.

Head on over to their blog to read the rest of the terrific write up on Resa's Pieces Concert Band, our client who we helped with online ticket sales.

Here's the best quote from the article:

“Formstack is the secret sauce in my product,” said Sirota. “Formstack enables my client to just try e-commerce without spending and risking an arm and a leg.”

For York Region Small Businesses - N6 Business Series

Alex from NewPath Consulting spoke on September 20 at a terrific ebusiness event in Georgina, Ontario. Check out their series of events in the future! If you're a small business in York Region, Ontario you must check out their N6 seminar series. It is fantastic!

"Anything You Want" Feedback cc/ @sivers

 

NewPath is running a free book giveaway until October 31, 2012. We are giving away Derek Sivers excellent book called "Anything You Want". So far we've given away over 30 copies (digital and print) and are starting to receive feedback. Here's the first:

 

from: Bob Hudson

date: Wed, Sep 12, 2012 at 3:56 PM

subject: Anthing You Want book

 

Alex,
 
Thank you so very much for sending over the Anything You Want book. It is a quick read.  (I didn't put it down.) And full of terrific messages.  (I never mark up books but had no choice in this one but to highlight my favourite lessons.)
 
I see why you chose to share it.  (I intend to do likewise, beginning with my entrepreneurial daughters.) Nobody explains 'focus on customers' and 'doing what gives you enjoyment' better than this author.
 
Thanks again.  Lunch on me next time we get together!

Regards, 
Bob

 

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date:  Fri, Sep 14, 2012 at 11:15 PM

Hi Alex,

I just read it tonight. Very inspiring. Thank you.

I've just launched a new version of my website  http://landscapearchitectureresource.com/. It started as a blog 5 years ago when I was a practicing landscape architect. I've since transitioned into internet marketing and have been a part of a couple web-based startups to date. No home runs yet. The new version of LAR has a bunch of features like a job board and professional directories.

The book has given me some ideas on how to grow my business--I guess the central theme is to help my customers. I've been so involved in the details of developing the site that I had kind of lost focus on why the site was a good idea anyway. I've already emailed a few members with the new mindset of helping them grow their businesses, and in so doing benefiting myself.

Anyway, thanks for the book. I don't really want to part with my copy as I should benefit from reading it again in 3 months. But I will tell others about it and I'm sure bring it up in conversation regularly.

Cheers,

Dan Wood

Formstack Features University of Michigan in Back to School Campaign

University of Michigan uses Formstack

Profile of NewPath Consulting Published on IT in Canada

Christopher Rogers wrote a terrific article on the NewPath Consulting story. The August issue of Channel Insider Canada will also have this article in print.