Frequently Asked Questions

Business

How can cloud computing help me run a more successful business?
What type of businesses does NewPath Consulting work with?
What is value-based pricing?
What is the history of NewPath Consulting?
What are NewPath Consulting's core values?
Do you provide free consultations?

Service
Why should I use a particular service?
Do you train my business on how to use the service(s)?
What happens if something goes wrong with my service provider?
What if one of the NewPath Consulting service providers discontinues their service?
What if a feature we want is not available in a product?
Are you available 24/7 if I need any quick help using the service?
Can I upgrade or downgrade any time?
If I want to use a cloud solution that you don't support, will you make it available for me?
Will you help customize a solution for our business?
Do you keep your clients up to date? How?

Policies
What is your cancellation policy?
What is your billing policy?
What is your privacy policy?
Is there a contract for your services?
What happens if I decide to cancel one month into our work together? 3 months? 18 months?

Payments
Do you offer any bulk discounts?
Do you store my credit card information?
Can't we buy the individual services ourselves?
Do some cloud solutions cost extra?
How much do your solutions cost?
Are there any hidden costs?
What happens when I run out of consulting time allocated in my plan?
I already have a relationship with a domain name registrar and software service providers. Can I keep my existing plans?

Business

How can cloud computing help me run a more successful business?

Cloud computing makes your business Productive, Powerful and Profitable. And you can save money too!

Productive. Cloud computing tools are easy to use and they make your data accessible from any computing device. You and your employees can become productive quickly.
Powerful. These tools can be tailored to a variety of different business needs. Sometimes the ‘how’ is not straightforward, and NewPath Consulting will help you find the perfect combination of tools to solve your challenges.
Profitable. Cloud computing helps you change the way you do business. A value-based pricing model helps your business enter into new markets and do it faster. Your business can become profitable much sooner than was possible before. For more information about NewPath Consulting see this blog post.

What type of business does NewPath Consulting work with?

Small and medium sized enterprises with 1-25 employees find our services a good fit. These business don't have full time IT staff and are under $5M in annual revenue. Businesses of this size can be up and running quickly, as there is a very short training period.

What is value-based pricing?

A value-based pricing model sets the price of its offerings based on the value it generates for the customer, not on the cost of developing the solution. Think of your automobile gasoline as an example of a cost-based (traditional) pricing model. The price of the gas stays fixed regardless how much of value the gasoline delivers for you. NewPath Consulting is built ground up on a value-based pricing model. NewPath Consulting continues to benefit if and only if our customers truly benefit. And vice-versa.

NewPath Consulting's core values:

Treat others the way you wish to be treated

We put ourselves in other people's shoes giving us a more complete perspective and ensuring every decision is fair and equitable.

Do more with less

We keep things simple. We are constantly streamlining and automating wherever we can.

Delight our Customers

We will give our customers an outstanding experience that they tell their friends about.

Pursue Growth and Learning

We are a company of self starters who are never satisfied with the status quo. We are always learning and not afraid to try new things.

Think Big

We think, act, and behave with the big picture in mind. We are confident that we can achieve what we set our minds to, especially when meeting our customers' needs.

 What is the history of NewPath Consulting?

Alex Sirota, founder of NewPath Consulting, started NewPath Consulting in 2010.  Alex believes that small businesses can benefit from automation, and modern software services can enable small businesses to grow and compete in the 21st century like never before. Unfortunately small businesses are  under-served by complex technology bought as "silver bullets" to business model challenges. Consulting vendors rarely take into account the business model of their customers, forcing them to take on too much risk with high up front fees, leaving businesses to extract value from systems and automation on their own. We believe that a company can operate mostly "virtually". Our services are created by startups all over North America and our staff work virtually as well with regular virtual checkins via Skype and Slack. We also believe in the concept of "free agency" as a new way to think about the cost overhead of running a service business. These ideas are best described in great detail in the books Free Agent Nation and Drive by Dan Pink.

Other books that deal with the subject are Rework by Jason Fried and David Heinemeier Hansson; and Breaking the Time Barrier by Mike McDerment and Donald Cowper.

Do you provide free consultations?

 NewPath Consulting is happy to answer your questions. To help us understand your needs better we ask that you complete our 10 minute survey.

Service

Why should I use a particular service?

Each of our cloud partners address or solve a particular aspect of your business.

In addition, each of the above services provides a Web API (Application Programming Interface) that can be used to combine (aka “orchestrate”) services to meet just about any business need.

Do you train my business on how to use the service(s)?

Yes, we train you and your team fully on using our services. Additionally, we regularly add educational articles on our blog. Each of the cloud services we support also has an excellent help system with documents and videos for you to review and learn from.

What happens if something goes wrong with my service provider?

All NewPath Consulting software services are run by professional software vendors who provide a very high level of service and reliability. Our partner vendors regularly backup your data in the cloud. Unfortunately, if you accidentally erase or delete some information from these services, just like in the real world you may lose data. In certain situations you may be able to undo or recover the information. The services NewPath Consulting selected have easy ways to make copies of files and data as a backup. NewPath Consulting always offers support at our support portal at http://support.newpathconsulting.com. You can look at the uptime statistics for our services there as well.

If you are having a problem with one of the services, clearing your browser cache is always a good first step.

What if one of the NewPath Consulting service providers discontinues their service?

Our cloud software partners have thousands of customers each. We do not see them discontinuing their service anytime soon. However, if they decide to withdraw their service or are acquired by another company, we will ensure that you have plenty of time to export your data and we will help you migrate to an alternative solution in a timely manner.

What if a feature we want is not available in a product?

Our experience shows that any major business goal can be implemented in our services. If a specific feature you think you need is not present in the product, we work to find equivalent solutions.

We have strong relationships with software service providers. We can also escalate your request through our support channels or request that a required feature be added to the products we support and endorse.

Are you available 24/7 if I need any quick help using the service?

Yes. You can submit a service request through this link: http://support.newpathconsulting.com

Can I upgrade or downgrade any time?

Yes. Upgrading is a normal process and usually happens when your business grows as a result of direct value NewPath Consulting has added. Downgrading indicates that NewPath Consulting did not properly identify the right package from the beginning of our relationship.

Downgrading can also mean that value is not being generated for your business as expected, and we'll be happy to investigate the reasons. We will then provide a recommendation. The ideal path is to upgrade to the next plan, as your business continues to become more successful.

If I want to use a cloud solution that you don't support, will you make it available for me?

No, we will most likely not adopt a new solution until we evaluate a solution thoroughly. We choose solutions on 2 factors: ease of use and excellence of customer support. This means that we have to evaluate not just the tool but the company behind the product as well. This may take several months if not years to do well. If our clients want a particular solution we'll be happy to integrate it into our plans after doing our thorough evaluation.

Will you help customize a solution for our business?

Of course. The software services evolve over time as each vendor continues to improve their functionality independently of NewPath Consulting. The implementation for your business needs is entirely custom and is set out during the objective setting exercise we undertake. This exercise starts with our 10-minute survey at http://www.newpathconsulting.com/10minutes.

Do you keep your clients up to date? How?

Yes. It's our duty and privilege to keep our clients fully informed of account related information, service updates and important announcements. We send a monthly newsletter to provide educational information. Any account related information is communicated timely through email. You can also get an hourly breakdown of the time we spend helping you run your business to achieve your business objectives.

Policies

What is your cancellation policy?

Accounts can be cancelled with a 30-day notice period. We need at least one billing period to ensure your data and web content have been transferred to you successfully and you can continue operating the services on your own. Should you need more time, we are happy to lengthen this process to 60 or 90 days.

What is your billing policy?

You pay a single subscription fee in advance every month using your credit card or your PayPal account. You will receive an automated bill from our billing service. If you require alternative payment mechanisms such as cheque or quarterly billing cycles, we would be happy to explore these options but that is not the preferred billing approach. We handle all billing relationships with each vendor and scale up the services as required at no extra cost to you. We also take care of domain name registration(s) as part of each plan.

What is your privacy policy?

Our privacy policy is available including links to the privacy polices and terms of service from our service providers (aka "Licensors").

Is there a contract for your services?

There is no minimum time commitment for services on our business success plan. A consulting services agreement  including the scope of services will be signed by both the NewPath Consulting and the customer prior to commencement of work.

What happens if I decide to cancel one month into our work together? 3 months? 18 months?

You can cancel your subscription anytime you want. We will stop the billing after a notice period of 30 days. Business value is generated with NewPath Consulting services after a certain amount of time. While you may get all the value out of the relationship in the first month, we think you will stay with the services for the long haul. Valuable results start to be seen after a mutually beneficial relationship is obtained, which usually takes at least 6-18 months.

Payments

Do you offer any bulk discounts?

No. The plans are designed for each business as they mature from 0 to 25 employees. You should start at the plan that is most comfortable for your business. We think you will find that our prices are very competitive against hiring a traditional programmer or computer consultant.

Do you store my credit card information?

NewPath does not store your credit card information as we use a commercial payment gateway to process all payments.

Can't we buy the individual services ourselves?

Well, of course, you can.

Evaluating a cloud service requires a considerable investment of time and money, and NewPath Consulting already has done the painstaking work of examining the various services that are available and determining which are the best tools for small businesses. While you focus on building on your business, we help you access the best tools to ensure your business is operating in tip-top shape.

You may also find that if you buy the services separately, the cost of implementation is much more than the standard monthly NewPath Consulting plan. The time involved in configuring and orchestrating the services together is rarely factored in the equation of the effective cost of cloud solutions.

Do some cloud solutions cost extra?

Highrise, Wild Apricot, Freshbooks and WebMerge are all priced separately from our business success plans. The pricing structure is based on number of records, administrators or some other metering function. The other products including WordPress website hosting, design, forms, video hosting are included as part of our business success plans.

How much do NewPath Consulting service plans cost?

Plans start from USD$239 per month. Check out all the plans here.

Are there any hidden costs?

No. The monthly subscription fee is the only payment you will be making. We don't store your credit card and won’t charge you any extra fee without your explicit approval.

What happens when I run out of consulting time allocated in my plan?

Each NewPath Consulting client has a set number of hours they are entitled to every month. If you happen to use up your hours in one month as you enjoy building your business systems, we will be happy to “borrow” the allocated time from the next month. NewPath Consulting will track the allocated time per year and let you know how close you are to reaching the allocated time for the year. You may wish to upgrade to the next NewPath Consulting plan if you find you need a lot more time to execute your dreams.

I already have a relationship with a domain name registrar and software services. Can I keep my existing plans?

Some customers will already have a domain name registered. They may also subscribe to one or more of the software packages we offer. NewPath Consulting normally takes over the billing and administrative ownership of the products and services that we will maintain. This is a cost saving for our customers. In order to execute solutions quickly, it is preferable that the products and services are easily accessible, especially during times when support from the vendors is required. 

If you would like to keep administrative control, you will be required to delegate access to the products and services we need to maintain. If this is impossible, the services will need to be transferred to NewPath Consulting. At cancellation of a NewPath Consulting plan, these services can be transferred back to you.  At that point all billing relationships will revert back to the customer and payment by NewPath Consulting for these services will discontinue.